Get to Know Molyneaux: Meet our North Hills Team – Molyneaux Tile Carpet Wood

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Get to Know Molyneaux: Meet our North Hills Team

Posted on August 29 2019

Molyneaux North Hills Team

In our “Get to Know Molyneaux” blog series, we’re introducing our team and our commitment to creating the Molyneaux Experience for every customer, team member and partner we serve. In this next blog, we’re excited to introduce the team in our North Hills showroom, one of eight Molyneaux showrooms throughout Pittsburgh.

Read on to meet a former singer in a heavy metal band, a one-time Greyhound bus driver and Martha’s Vineyard tour guide, a high-level competitor of Magic: The Gathering card game, an outdoor enthusiast, former ice hockey player and car enthusiast. While they pursue unique interests outside of work, the team members share a dedication to serving their customers. 

Get to know our Molyneaux team in the North Hills!

Mike Jackson

Mike has been serving Molyneaux customers for over twelve years as a design consultant and team manager.

What customer story really stands out to you that makes you excited or proud to work at Molyneaux?

I recall a time following an installation that the customer was not happy with the new hardwood due to an issue from the manufacturer. The Molyneaux service team stepped up and replaced the entire floor.

What is something people would never guess about you?

I played ice hockey and I love cars.

Renee Rozzi

Renee has been with Molyneaux for four years as a design consultant.

What customer story really stands out to you that makes you excited or proud to work at Molyneaux?

I was called to a home where installation of a grouted luxury vinyl tile floor the previous month went horribly wrong. There were issues with the subfloor preparation, the tiles were laid unevenly, the grout was sparse, and more. Needless to say, the customers were beside themselves with the look of the floor and fighting with the company who installed it. I met with the customers to review samples, explain how Molyneaux would install it the right way, and reassure them that I would be there personally throughout the entire process. Then we did just that. We lifted the original LVT and installed ceramic tile instead. The customers were over the moon with the entire process. It was a fantastic feeling to guide them through this transformation and see them go from complete disgust to overwhelming joy.

What is something people would never guess about you?

I have owned 20 different vehicles since I’ve been driving. Shortest amount of time I owned a car was 6 months. Longest amount of time I owned a car was 4 years.

Maura Smith

Maura has been with Molyneaux for over three years as a design consultant.

What customer story really stands out to you that makes you excited or proud to work at Molyneaux? 

There have been several customers I’ve worked with on more complicated projects. I recall one such couple who contacted us to come out to evaluate their project, which is a major remodel and addition to their home. Due to the extent of the renovation, involving multiple existing flooring types and rooms with different floor heights, our head of installation came to the home to inspect the site and advise on the necessary steps to prepare the subfloor. As engineers, the couple appreciated our thoroughness of process and transparency. Once the additional work is completed to prepare the site, we’ll work with them to install the flooring.

What is something people would never guess about you?

Most people would never guess that I have visited Chernobyl, was a tour guide on Martha’s Vineyard, drove for Greyhound and more. This could be a long list!

Rob Celedonia

Rob has been serving Molyneaux customers for over two years as a design consultant.

What customer story really stands out to you that makes you excited or proud to work at Molyneaux?

I’m proud of the story of how Pat Molyneaux came to the aid of the Prizant’s and Steel City Flooring customers when those companies abruptly closed and customers lost all of their deposits. Pat accepted their receipts as deposits toward their flooring projects.

What is something people would never guess about you?

I truly enjoy being outdoors, whether fishing, golfing, hunting or working in my garden.

Michael Cruz

Michael has been serving customers for over four months as a design consultant.

What customer story really stands out to you that makes you excited or proud to work at Molyneaux? 

When I went to apply for work at this company, I started to scour the internet for reviews. When I was on Facebook, I noticed that every time there was a customer who had a problem or complaint about something related to their project, Pat Molyneaux himself was commenting on these posts and getting these problems resolved for his customers. You just don’t see that level of involvement from owner to customer anymore in companies and I’m proud to work for one that still values this.

What is something people would never guess about you?

When I was in high school and college, I traveled around the country playing a card game called Magic: The Gathering at a highly competitive level for cash and scholarship prizes. 

Stephanie Wagner

Stephanie joined the Molyneaux team four months ago as a design consultant.

What customer story really stands out to you that makes you excited or proud to work at Molyneaux? 

I love being able to help people find the best designs for their projects. For one of the first jobs I shadowed, the customers were so interested in my opinion. I like working for a company that allows me to help people, not just sell a product.

What is something people would never guess about you?

I used to step in as a guest singer for my brother’s heavy metal band when I was younger. 

 

If you’re still getting to know Molyneaux, meet the team at our North Hills showroom located at 4864 McKnight Road or visit any of our other seven locations across Pittsburgh. You can also contact us anytime at 412-400-1000 or visit us online to start the conversation about our design and installation expertise and premium flooring selections. Whether you’re interested in hardwood, luxury waterproof vinyl, carpet, custom area rugs, laminate or tile, we’re dedicated to helping you #LoveYourFloor with the very best service