Posted on April 08 2020
A Letter to Our Molyneaux Customers:
As you are all aware, we are navigating uncharted territory in our nation. The COVID-19 pandemic has taken a sizeable toll on our city and communities, as well as the customers, employees and partners we serve. As we look to the future, we know that even when the heightened state of concern is behind us, we will still need to take precautions to preserve the comfort and feelings of security of those with whom we interact. For four generations, you have been welcoming our design consultants and installation teams into your homes, and as we move forward together, we are innovating the Molyneaux Experience to provide the same levels of customer satisfaction and support we always have as well as keeping your safety and comfort as our highest priority
For four generations, you have been welcoming our design consultants and installation teams into your homes, and as we move forward together, we are innovating the Molyneaux Experience to provide the same levels of customer satisfaction and support we always have as well as keeping your safety and comfort as our highest priority.
Beginning May 1st, 2020, Molyneaux will be offering three different types of design consultations.
- The first will be our "Safe In-Home" option, which will strictly follow CDC guidelines. We will wear masks and gloves in your home, and maintain a safe distance of 6 feet at all times. Our samples will be disinfected with hospital grade disinfectant before and after each meeting with a customer, and technology will be used for measuring that limits contact with surfaces in your home.
- The second will be what we're calling our "Safe In-Store" consultation, where you will meet with a consultant in one of our showrooms. When you are in our showroom, you will be the only customer in the showroom. You will notice the abundance of precaution we are taking to ensure your comfort and safety, from responsible social distancing to the frequent disinfecting of our samples. Masks and gloves will be utilized and we will maintain social distancing.
- Out third option will be a virtual or telephone consultation, providing you the opportunity to interact with our design consultants using technology to discuss your project.
When you book a consultation with us, your design consultant will contact you to discuss which option you prefer, and will also share more about the preparations we have in place for each consultation.
Regardless of which consultation type you choose, we will still need to visit your home to take measurements. During this short trip, your consultant will use technology to minimize contact with the surfaces in your home, and to make the process as quick as possible. While on-site, your consultant will follow all of our social distancing standards, which strictly adhere to CDC guidelines.
We sincerely appreciate you being a part of the Molyneaux family, especially during these turbulent times. We still believe our best days are ahead of us, and we can't wait to get back to bringing beauty and joy to your home.