The shop at home service was excellent and a great option for me with two young children!
I recently had two rooms and a stairwell carpeted by Molyneaux. The shop at home service was excellent and a great option for me with two young children! Our salesperson, Cindy Benson, was quite helpful and didn’t mind my son traipsing all over the samples :-). She spent quality time with us and made great suggestions. I am especially pleased with the suggestion she made of a more industrial carpet for our highly traveled stairwell. It looks great! The installation team was professional, friendly and efficient. I am pleased with the product and would definitely use this company again.
Molyneaux is our flooring company for life!
Just a fan letter. Our carpet had a defect. The Molyneaux adjuster came out, and agreed. He took pictures and told us someone would contact us. In a week or so, we received a phone call from Molyneaux telling us they were sending in a claim. We were kept informed as to the status of the claim. The carpet was replaced completely — no fuss, no action on our part! They even apologized for having to “mess” up my house! Molyneaux is our flooring company for life! Thanks Molyneaux!
Excellent Customer Service: We are extremely happy that they have stood behind their product.
Had Molyneaux install whole house carpeting in July of 2011. Noticed about six months later it seemed to be wearing more than we thought it should. Contacted Molyneaux, they sent two independent inspectors out who disagreed. After corresponding with Barbara at Molyneaux over a period of several months, she informed me that we were approved to make another selection for whole house carpeting at no cost to us. This is an example of the type of excellent customer service Molyneaux offers. We are extremely happy that they have stood behind their product.
I would definitely recommend Molyneaux to my friends and . Thanks again for a job well done.
I purchased carpet for my family room recently. The salesman Frank Alberts was very helpful. Coming to our home with samples made the process of choosing the right color simple. The installers did a great job, too. I would definitely recommend Molyneaux to my friends and family. Thanks again for a job well done.
The salesman made excellent suggestions on design and was meticulous
The salesman was very helpful both in the store and also when he came to our home to show us the product in our own environment. He made excellent suggestions on design and was meticulous in his calculations, drawings and instructions for the installers. He was flexible in setting the appointments to meet our schedules. The individuals who came to install the tile were prompt, polite, considerate and extremely hard working, along with being excellent craftsmen. Within two days they had taken out old carpeting, removed the old commode, leveled the floor, installed the new commode, installed the ceramic tile and new baseboard and cleaned up. Everything was done in a professional manner and with an eye to detail. I have had projects done before by other companies, but have never had one completed without a hitch as this one was. If this is a “normal” experience, you couldn’t ask for better!
Who does extra work for no reason these days? Dave does at Molyneaux.
I was extremely pleased with everyone who I came in contact with at Molyneaux. Vince was great at the store helping me pick colors, Steve was very detailed about how the installation would work when he cam to measure and finalize the color. I cannot say enough about our installer, Dave. He told me he was “the crew” and he’s all you need. He not only did a super professional job on our vinyl tiles in our kitchen, while glue was drying, he adjusted a door sweep that he noticed was too low on my newly installed laminate floors in the adjoining family room. Who does extra work for no reason these days? Dave does at Molyneaux. Definitely will only use Molyneaux in the future and will tell all I know to do the same. Great Job.
We had a great experience with the South Hills store. I would definitely recommend Molyneaux and definitely use them again.
We had a great experience with the South Hills store. The salesperson (Nancy P) made the whole process so easy. I made the initial appt. on line and she showed up exactly on time with samples. I got the installation date I wanted which met my need for holiday entertaining. The 2 installers were great. They were both so friendly and accommodating. They made a chaotic scene as easy as it possibly could be. I would definitely recommend Molyneaux and definitely use them again.